Application Support
When buying a Zebra product, you expect your operations to improve with more efficiency, accuracy and durability. Helping you to choose the right product is only the first step. We provide the expertise to help you optimize your product, ensuring you get the full benefits from it.
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PRINTER SUPPORT - SAP, ERP Integration
- ZPL programming and customised software with printing
- Installation and servicing of printer and media handling options (e.g. cutter, peeler, rewinder)
- ZBI programming: Conditional printing from weighing scales, kiosk stations
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BARCODE SCANNER SUPPORT - Advanced Data formatting (ADF), Multi-Code Data formatting (MDF)
- Program customised beeping to acknowledge/reject barcodes
- High speed data capture & transmit (within a second) of over 5000 characters to the receiving host
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MOBILE COMPUTER SUPPORT - StageNow
- Enterprise Home Screen
- WorryFree Wifi (WFW) Analyzer
OneCare Product Support
Zebra devices are an important part of your operations. To ensure you have the fastest service turnaround time, choose either the ESSENTIAL OneCare and SELECT OneCare plan:
Essential
- Covers product defects and accidental damage, plus normal wear and tear
- 8x5 phone support from Comtrol Solutions
- 3-day repair turnaround time
Select
- Covers product defects and accidental damage, plus normal wear and tear
- 24x7 phone support from Comtrol Solutions
- Next business day replacement of device
Repair of Zebra Products under Warranty
If your product is in need of repair, Zebra offers repair services for products that are under warranty or the OneCare plan. If you had purchased your product from Comtrol Solutions, contact us for instructions on how to send your faulty product to the Zebra service depot.
ZEBRA SERVICE CENTER
Communications Test Design Singapore
2 Woodlands Sector 1 #03-16
Woodland Spectrum 1
Singapore 738068
Preventive Maintenance
Implementing a preventive maintenance program is important if your operations cannot afford any equipment downtime. Scheduled visits by our engineers to conduct health checks can help to identify failing devices and recommend repairs or replacements before breakdowns occur.